Delivery Time: The expected delivery date is indicated in your order confirmation email. However, please note that this does not include weekends, public holidays, and unforeseen circumstances like adverse weather conditions.

Accepting Delivery: Ensure to inspect the shipment before signing the delivery receipt. If you notice any damage or open cartons, make a note of this on the receipt when signing.

Unpacking: Open and inspect your order promptly upon receipt. Check against the packing list to ensure you've received all the correct items.

Missing or Wrong Items: If anything is missing from your order or wrong item is shipped, contact our customer service immediately. Please keep your order number handy for quicker assistance.

Exchanges & Returns: If you're not satisfied with your order, you may return or exchange the merchandise under our Return Policy. Please contact our customer service for the steps.