Our human customer service time is: Monday to Friday 8:30-17:00, shipping time is: Monday to Friday. If you have any questions, please call +86(0)21-54302167, we welcome your call at any time. Non-manual customer service time or during legal holidays, you can send an email to: sales@kuanersoft.com, or follow the normal process to place an order, we will arrange shipment for you in the shortest possible time.

1. Confirmation information: company name, customer name, contact information, shipping address, invoicing information and product number and quantity.

2. Same day shipment: We will arrange same day shipment for all orders placed before 3 o'clock on the same day for China stock. If it is US stock, it will be shipped according to the normal time required. 3.

3. Transportation: We will take express delivery or freight delivery. 4.

4. Transportation Restrictions: Some products have special storage conditions or are related to laws and regulations, please pay attention to our product information.

5. price: our company will try our best to maintain price stability, all prices are in RMB, if there is a price change will not be another reminder, for the confirmed order, we guarantee 90 days of written validity.

6. Mass production: If you need large quantities, you can contact our sales staff directly.

7. Returns: If there is a quality problem with the product, please contact our customer service staff in a timely manner after the return of goods, without permission, will not accept returns.

7.1 Including but not limited to the following situations will not be returned

(1) Special specification products, customized products

(2) Leaking or damaged chemicals

(3) Products with ambiguous labels that affect the identification of information

(4) opened refrigerated products

(5) Returned due to product damage and can not continue to sell the product 

7.2 Customers are required to pack the products properly, if required to be stored at low temperature, you need to carry out the appropriate low-temperature packaging, otherwise the customer will have to bear the loss.

7.3 All returns other than quality issues will be subject to a 15% handling fee for storage and testing, with a minimum of RMB100.